How can I find out how much will my task cost?

We understand that each task is unique, so service providers will need basic information about the specific nature of the task, place and time. Once you select the desired service in the mobile app and fill in the basic information about the task, you will immediately see a list of professionals who provide these services. All service providers set their own hourly rate, so you can make a decision according to your specific needs: price, work history or experience. The selected hourly rate of the specialist does not change. Once you start communicating with your service provider, you can ask for an estimate of how long it the work will take. Keep in mind, however, that these are indicative estimates, and the final cost will reflect the actual time spent on the task at the service provider's hourly rate.

I would like to consult a specialist. Is such a service provided and how much does it cost?

Yes, consultations are free of charge. You can call our general number at any time in the mobile app, and we will provide all the necessary information about specialists, services and fees. We will connect you with the very best specialist who will be able to consult you by phone or messages directly in the mobile app.

How can I find out the rates of service providers?

Service providers set their own hourly rate for the work they do. Since you will immediately see these rates in the list next to each specialist, you will be able to confidently make the final decision according to your personal needs.

How does the service provider determine the scope and price of the service?

The service provider can make an estimation to determine how long the work should take. The final service charge is assessed on the basis of actual working hours, i.e. the real time between the start of the task and its completion.

How can I pay for task-related purchases, e.g. required materials or other costs?

Additional materials and other costs shall be indicated by the service provider. There is no need to do anything extra, as this amount will be added to the price of the task once it has been completed and all the documents and receipts proving the costs have been submitted by the service provider.

How is the task time calculated?

The time required to complete the task is estimated by both the client and the service provider. The actual time of the task is calculated from the arrival at the agreed address and the start of the work to its full completion.

How much does it cost to book a service provider?

Booking a service provider does not cost anything extra. The service fee is charged only after the task has been completed.

When are the payments for the services made?

Once the task has been completed, the cost of the service will be deducted from the payment confirmed at the time of the booking on the basis of the invoice provided by the service provider. No additional payments or actions are required.

Are there any additional fees?

No additional charges other than those related to the services themselves shall apply. Any additional costs will be indicated by the service provider. The final cost of the task is calculated on the basis of the hourly rate specified by the professional in advance, the actual duration of the task and the additional work-related costs, if there should be any. Once the Discontract mediation fee is deducted, the final amount for the completed work will be transferred to directly to the service provider.

Are there any additional charges if no agreement has been reached?

If the task has been canceled due to valid reasons of the customer or service provider, no cancellation fee will be applied. If a service provider is unable to complete the task, the Discontract platform will offer you another highly-rated professional for the job.

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We are constantly expanding our services to other cities. Suggest a service you would like to see, and we will add it.

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